Frequently Asked Questions

Mr. Loris is a family project driven by a clear mission: to improve the quality of life of the elderly, giving them the care, respect and attention they deserve, offering a carefully curated range of quality products and services specially designed for them.

To place an order, simply browse our online store, select the products you like, and add them to your cart. Then, just follow the steps to complete your purchase quickly and securely.

If you need to cancel your order, please contact us as soon as possible. If the package hasn't been shipped yet, we can help you cancel it. Once shipped, cancellation is not possible. For more information, please see our return policy here.

We accept payments by credit and debit card, PayPal and bank transfer.

Yes, we accept returns as long as the product is in its original condition, unused, and with the packaging intact. For more details, please see our returns policy .

You have 14 days from the date you receive your order to request a return. The product must be unused, in its original packaging, and with the tag intact. Return shipping costs are the responsibility of the customer, except in cases of defective products. For more details, please see our returns policy .

Yes, we occasionally offer special discounts and promotions. To stay up to date on our offers, we recommend subscribing to our newsletter or following us on social media.

Delivery times vary depending on the destination and the type of service selected.

Mr. Loris offers standard and express shipping to Spain (mainland and Balearic Islands) and mainland Portugal. Standard shipping takes 3 to 5 business days, and express shipping takes 1 to 2 business days. We also offer standard shipping to other countries in the European Union, with delivery in 5 to 8 business days.

You will receive an email with tracking information once your order has been shipped.

For more information, please see our shipping policy .

We ship packages to Spain, Portugal, and the rest of the European Union. We do not ship to destinations that require customs procedures.

For more information, please see our shipping policy .

Mr. Loris offers free standard shipping on orders over €70

Shipping costs vary depending on the destination and weight of the package. You can see the shipping cost before confirming your purchase by entering your shipping address.

For more information, please see our shipping policy .

At Mr. Loris, we take your privacy very seriously. We do not share your personal data with third parties without your consent.

For more information, please see our privacy policy .

You can contact us through our online form , by sending an email to info@mrloris.com, or via WhatsApp at +34667848807. We'll be happy to help.